Returns & Exchanges

Due to the nature of wine, we cannot accept returns on opened bottles. However, if your wine is corked or damaged during transit, we will provide a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of delivery with your order number and a photo of the issue.

• 2.
  Verification

  Our sommeliers will review the claim to ensure the quality standard of the producer was not met.

• 3.
  Return Label

  If a return of the physical bottle is required, we will send you a pre-paid shipping label.

• 4.
  Refund or Replacement

  Once processed, we will ship a replacement bottle or issue a credit to your original payment method.